Warm Home Discount Annual Report: Scheme Year 9

Reports, plans and updates

Publication date

Scheme name


The Warm Home Discount (WHD) scheme came into effect in April 2011 and requires obligated domestic energy suppliers to provide support to fuel poor customers.

Ofgem’s role is to administer the WHD scheme and monitor suppliers’ compliance with their obligations. Following each scheme year we report to the Secretary of State on the implementation and delivery of the WHD scheme.

We have now published the ninth WHD annual report, covering the period from April 2019 to March 2020. This details the overall achievements of suppliers against their obligations for the ninth year of the scheme, the high level outcomes over the nine years, and the anticipated future of the scheme.

The report shows all suppliers were compliant with their WHD obligations, providing over £348 million of support to vulnerable consumers including £140 rebates to over 2.2 million vulnerable consumers.