We have appointed E.ON Next to take on the 48,000 domestic customers of Symbio Energy, which is ceasing to trade.
This appointment took effect on 3 October 2021.
This guide will answer some of your questions on what happens now.
Accounts in debt or credit
Payments through direct debit
Complaints and contacts
E.ON Next will contact Symbio Energy customers with more information about their contract, tariff and any credit owed. If your question isn't answered here, you should contact the E.ON Next customer contact team.
Symbio Energy’s administrators
Administrators: Azets Holdings Limited
Address: Azets Holdings Limited, 5th Floor Ship Canal House, 98 King Street, Manchester, M2 4WU
Telephone: 0161 245 1000
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact:
Citizens Advice if you are based in England and Wales.
- Call 0808 223 1133 or use their online webchat.
- For textphone, dial 18001 followed by the helpline number.
Advice Direct Scotland if you are based in Scotland.
- Visit the energyadvice.scot website
- Call 0808 196 8660 or use their online webchat
- Email energyadvice.scot
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.