Simplicity Customers: Your questions on new supplier British Gas Evolve


Publication date

Industry sector

Supply and Retail Market

We have appointed British Gas Evolve to take on the 50,000 domestic customers and small number of non-domestic customers of Simplicity Limited, which is ceasing to trade.   

This appointment will take effect on Sunday 31 January 2021, following a competitive process Ofgem has run to get the best deal for customers.  

This guide will answer some of your questions on what happens now. 

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Smart meters

Complaints and contacts

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process

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