Review of Ombudsman Services: Energy
- Content:
- Reports, plans and updates
- Publication date:
- Last updated:
- Topic:
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Consumer protection
- Industry sector:
- Supply and Retail Market
Ofgem commissioned Lucerna Partners to conduct an independent review of the statutory ombudsman scheme. Today we publish the results of that review.
Ofgem will work with the Ombudsman to take forward the findings.