Review of the Debt Assignment Protocol – open letter
- Content:
- Correspondence and other
- Publication date:
- Last updated:
- Topic:
-
Consumer protection
- Industry sector:
- Supply and Retail Market
We have reviewed the Debt Assignment Protocol – the industry process used to transfer debts between suppliers when indebted PPM customers try to switch. Our main finding is that PPM customers in debt face unnecessary barriers and complexity when they try to switch supplier. In this letter we set out the results of our review and the next steps to address the issues we have identified.