Proposals to improve outcomes for consumers who experience self-disconnection and self-rationing

  • Upcoming
  • Open
  • Closed (awaiting decision)
  • Closed (with decision)

Publication date

Closed date

Industry sector

Supply and Retail Market


This policy consultation sets out our key findings following the prepayment self-disconnection and self-rationing review as well as our proposed way forward. We are concerned about the number of customers self-disconnecting each year and the significant negative impacts this can have on customers, particularly those in vulnerable circumstances.

We are now consulting on our policy proposals to improve outcomes for consumers who self-disconnect and self-ration. This document outlines the scope, purpose, questions of the consultation, and how you can get involved. Included in the document are our proposed draft supply licence conditions which we are also seeking views on.

This policy consultation will be open for 4 weeks until 20 September 2019. The views and responses provided by stakeholders will help to determine our next steps, including whether any changes to our proposed policy positions are warranted. Subject to the responses we receive, we intend to publish a statutory consultation in Autumn 2019, and to issue our decision in early 2020.

We want to hear from anyone interested in this consultation. Please send your response to or team named on this document’s front page.

Respond name

Arina Cosac

Respond telephone