Ofgem has today launched an investigation into sales practices by Economy Energy Trading Limited.
An investigation is being launched into Economy Energy’s marketing and telesales practices, following concerns about its approach to recruiting new customers.
The investigation will examine whether Economy Energy breached licence conditions which require suppliers to communicate transparently and accurately to customers when undertaking marketing and telesales activities.
Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.
For facts, figures and information about Ofgem’s work, see Energy facts and figures or visit the Ofgem Data Portal.