Ofgem Consumer First Panel, Year 6, wave 3: Smart Billing
- Content:
- Reports, plans and updates
- Publication date:
- Last updated:
- Industry sector:
- Supply and Retail Market
In September 2014, we commissioned Big Sofa to carry out qualitative research to explore consumer expectations and preferences around billing in a smart meter world. Research events with 62 Panellists were conducted in four locations across Great Britain between 6 and 15 October 2014.
The discussion focused on the context around how billing works in energy and other industries; the opportunities smart billing could present around accuracy, frequency and flexibility, payment methods and account balances; and the potential limitations of smart billing.