Notice of decision to impose a financial penalty on npower following our investigation into its compliance with SLC 12 of its electricity supply licence


Further to the Enforcement Decision Panel’s ('EDP') notice of intention to impose a penalty of £2.4 million on npower in respect of breaches of Standard Licence Condition (‘SLC’) 12.18 and SLC 12.21 issued by the Enforcement Decision Panel on 1 August 2018 on behalf of the Gas and Electricity Markets Authority (‘GEMA’), the period for making written representations in response to that notice expired on 31 August 2018.

On 17 September 2018, having considered the representations and objections made to it in response to that notice and in exercise of its delegated powers and duties, and on behalf of the GEMA, the EDP gave notice of its decision under section 27A(5) of the Electricity Act 1989 to impose a single joint penalty of £2.4 million on npower Direct Limited, npower Limited, npower Northern Limited and npower Yorkshire Limited in respect of their non-compliance with their obligations under SLC 12.18 and SLC 12.21 of the Electricity Supply Licence.