Investigation into OVO and its compliance with its obligations under the Gas and Electricity Supply Licences, SLC's 0.3, 26.4, 26.5, 27A and 28.1A,B
Investigation
- Open
- Decision proposed
- Closed
- Publication date
- Industry sector
- Supply and Retail Market
- Licence type
- Electricity Supply Licence
- Gas Supplier Licence
Ofgem is investigating the 4 OVO licensed supply entities which sit within the parent company of OVO Energy Limited, and their compliance with Standard Licence Conditions (“SLC”) SLC 0.3(c)(d), 26.4, 26.5(d)(f), 27A and 28.1A,B of the Gas and Electricity Supply Licences.
On 16 May 2025, the Authority extended the scope of the investigation to include the following Standard Licence Conditions (SLCs): 26.1 (Priority Services Register), 28.2, 28.4 (safety and reasonable practicability of Prepayment Meters, and guidance).
These SLCs relate to obligations to customers on the Priority Services Register and ensuring customers' Prepayment Meters are safe and reasonably practicable in all circumstances.
The extension of the investigation does not imply that we have made any findings about non-compliance by the 4 OVO licensed supply entities which sit within the parent company of OVO Energy Limited.