Investigation into British Gas’ compliance with Article 14(1) of the Electricity and Gas (Community Energy Saving Programme) Order 2009

  • Open
  • Decision proposed
  • Closed

The Gas and Electricity Markets Authority ("the Authority") has confirmed its decision to impose a financial penalty on British Gas for its failure to meet its obligations under Article 14(1) of the Electricity and Gas (Carbon Emissions and Community Energy Saving) Order 2009 ("CESP Order"), and consideration by the Authority of representations or objections received on its proposed penalty. These representations or objections are discussed in the Annex to the Penalty Notice.

The Authority considered it appropriate to impose a financial penalty for these contraventions. The Authority decided to impose a financial penalty of £1 on British Gas, on the basis that British Gas has made a payment of £10.6 million (less the £1 financial penalty) in consumer redress to the British Gas Energy Trust ("BGET"). The BGET shall distribute the redress monies to organisations which pursue any or all of the following objectives for vulnerable customers:

  • the promotion of energy efficiency in domestic homes;
  • the alleviation of fuel poverty;
  • the reduction of carbon emissions in domestic homes.

Further details can be found in the Penalty Notice.