For coronavirus (COVID-19) advice, please view the government response on GOV.UK
First, complain to your supplier or network. If it’s not sorted after eight weeks, the Ombudsman can help: 0330 440 1624. Citizens Advice can help anytime: 0808 223 1133.
This guide provides information about shared ground loops, including what they are, the eligibility requirements, and how payments are calculated.