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Breach of complaints handling regulations by EDF Energy – decision

Decision Investigation

Publication date

1 June 2010

Decision for

Investigation into EDF's compliance with its obligations under Regulation 4(1) of the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008

Following an investigation, the Gas and Electricity Markets Authority (“the Authority”) has found EDF Energy Customers Plc, Seeboard Energy Limited, SWEB Energy Limited, Seeboard Energy Gas Limited and Southern Gas Limited (hereafter collectively referred to as “EDFE”) in breach of obligations under Regulation 4(1) of the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (the “CHSR”).

Main document

Breach of complaints handling regulations by EDF Energy – decision document