Switching Compensation Guaranteed Standards - Introduction Session

Publication date
1st April 2019
Information types
Policy areas

The Introductory session to Switching Compensation Guaranteed Standards of Performance was held on 11 January 2019 at Ofgem's offices.

Our aim for this Working Group is to provide consensus on a better, data-led approach to implementing Guaranteed Standards, working with suppliers to ensure that responsibility is applied fairly to those at fault for detriment.

Please see the working papers, actions and decisions log and minutes from the session, as well as the Terms of Reference which will be used for the Phase 2 Working Group.