Statement of Policy with respect to Financial Penalties and Consumer Redress

Publication date
6th November 2014
Information type
Policy area

Under the Gas Act 1986 and Electricity Act 1989 the Authority may impose a financial penalty and/or a consumer redress order. This statement gives the factors that the Authority will normally consider when:

  • deciding whether or not to impose a financial penalty and/or a consumer redress order
  • determining the amount of any financial penalty
  • determining the requirements of any consumer redress order.