Statement of Policy with respect to Financial Penalties and Consumer Redress

Guidance

Publication date

Industry sector

Supply and Retail Market

Under the Gas Act 1986 and Electricity Act 1989 the Authority may impose a financial penalty and/or a consumer redress order. This statement gives the factors that the Authority will normally consider when:

  • deciding whether or not to impose a financial penalty and/or a consumer redress order
  • determining the amount of any financial penalty
  • determining the requirements of any consumer redress order.