Prepayment meters installed under warrant: statutory consultation

Publication date
3rd July 2017
Closing date
29th August 2017
Policy areas
Status

This statutory consultation invites stakeholder views on our proposed introduction of a new obligation through a supply licence condition addressing issues around force-fitting of pre-payment meters under warrant.

We don’t want any domestic energy consumer to face disproportionate or inappropriate actions or costs throughout the debt recovery process, and think that consumers, including those in vulnerable situations, need specific protections against warrant usage and costs.

Companies are already expected to use warrants only as a last resort, yet we think that companies should do more to avoid warrants where possible, including better identification of consumers in vulnerable situations throughout the debt recovery process.   

Alongside the consultation document, we have published an impact assessment.

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