- Publication date
- 17th November 2015
- Information types
- Decisions
- Policy areas
- Business consumers
- Domestic consumers
- Electricity - retail markets
- Gas - retail markets
This letter summarises the changes we have made in this second version of the Target Operating Model (TOM). These changes have been developed following review of the industry and consumer group responses to our February 2015 consultation and input from two workshops in summer 2015.