Micro and Small Business engagement in the Energy Market, 2015: Quantitative Research Report.

Publication date
24th March 2015
Information types
Policy areas

In August 2014, we commissioned BMG Research to undertake a quantitative survey to understand how micro and small businesses across Great Britain are engaging in the energy market. Interviews were conducted with 1,502 businesses between 29th September 2014 and 25th November 2014.

The survey covers a wide range of topics including:

  • Current energy usage
    • Which types of energy are currently used
    • How much is spent on each energy type
    • Proportion of overall expenditure spent on energy
    • Which suppliers are used
    • How energy is paid for
    • Type of contract in place
    • Any monitoring arrangements
  • Information provision
    • Extent to which businesses understand energy bills and contracts
    • Extent to which businesses are satisfied with energy bills and contracts
    • Sales and marketing activity experienced
  • Market engagement
    • Frequency of reviewing energy arrangements
    • Experiences of last contract renewal process
    • Experiences of switching suppliers
    • Use of energy brokers/telephone/website price comparison services
  • Perceptions of market players
    • Perceptions of energy brokers/telephone/website price comparison services
    • Extent to which businesses are satisfied with suppliers
    • Overall perceptions of the energy market