Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences, SLCs 14, 23.3, 23.4, 25C (SLC 0 from October 2017), 27.5-27.8, 27.16, and the CHSR 2008

Opened:
Feb 2018
Closed:
Aug 2018

Iresa Limited (“Iresa”) ceased trading on 31 July 2018 and its licences to supply gas and electricity were revoked as of 01 August 2018. As a result, the Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences, SLCs 14, 23.3, 23.4, 25C (SLC 0 from October 2017), 27.5-27.8, 27.16, and the CHSR 2008 has closed.

We were investigating whether Iresa breached licence conditions and Consumer Complaints Handling Standards relating to treating customers fairly, complaints and call handling, customer switching, providing refunds and consideration of customers’ ability to pay when in debt.

Iresa’s customers have been transferred to Octopus Energy under the Supplier of Last Resort (SoLR) process. If you would like any further information regarding the SoLR process and how this is being managed please see: Ofgem protects Iresa customers' supplies and credit balances.