Investigation into Hudson Energy Supply UK Ltd’s billing and communications activities

Opened:
Jul 2020

Ofgem is investigating whether Hudson Energy Supply UK Ltd breached rules around billing, meter reading and communications in relation to the actions taken on its behalf by United Gas and Power Ltd.

Hudson Energy Supply UK Ltd is a non-domestic supplier.

United Gas and Power Ltd has acted on behalf of Hudson Energy Supply UK Ltd since 2013. Hudson Energy Supply UK Ltd is therefore responsible for the actions of United Gas and Power in relation to customers supplied under its electricity and gas supply licences.

Standard Licence Condition (“SLC”) 0A sets out specific obligations concerning the requirement to treat Micro Business Consumers fairly. SLC 7A.8 sets out specific obligations concerning the notification of Micro Business Consumer Contract terms and other information. SLC 21B.1 sets out specific obligations concerning the requirement to bill based on meter readings.

The opening of this investigation does not imply that we have made any findings about non-compliance by Hudson Energy Supply UK Ltd.

Update: 24 March 2021

Ofgem has widened the scope of the investigation to include SLC 7A.1.

SLC 7A.1 stipulates that:

If the licensee intends to:

(a) enter into a Non-Domestic Supply Contract with a Customer; or

(b) extend the duration of a Non-Domestic Supply Contract (including the duration of any fixed term period which may form part of a Contract of an indefinite length)

the licensee must either take all reasonable steps to identify whether that Non-Domestic Customer is a Micro Business Consumer, or deem that Non-Domestic Customer to be a Micro Business Consumer.

Ofgem has notified Hudson of the Authority’s decision to expand the scope of the investigation to include SLC 7A.1. The widening of the investigation does not imply that we have made any findings about non-compliance.

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