Directions issued by the Gas and Electricity Markets Authority pursuant to paragraph 3 of Standard Licence Condition 32 (Reporting on Performance) of the electricity supply licence and of the gas supply licence

Guidance
Publication date
Industry sector
Supply and Retail Market

Related information

Statutory consultation on proposed modifications to supply licences to reform the Debt Assignment Protocol

These directions formally issue revised “Guidance on monitoring suppliers' performance in relation to domestic customers”. The guidance sets out revised reporting arrangements for monitoring domestic suppliers' performance regarding their domestic customers. This document replaces all previous guidance.

Main document

Directions issued by the Gas and Electricity Markets Authority pursuant to paragraph 3 of Standard Licence Condition 32 (Reporting on Performance) of the electricity supply licence and of the gas supply licence [PDF, 594.80KB]