Consumer Perceptions of the Energy Market – Q4 2020
Reports, plans and updates
Publication date
Industry sector
Supply and Retail Market
Related Links
- Consumer Perceptions of the Energy Market - April 2020
- Consumer Perceptions of the Energy Market - January 2020
- Consumer Perceptions of the Energy Market - Q1 2019
- Consumer Perceptions of the Energy Market - Q2 2020
- Consumer Perceptions of the Energy Market - Q3 2019
- Consumer Perceptions of the Energy Market - Q4 2018
- Consumer Perceptions of the Energy Market - Q4 2019
- Consumer research datasets
Ofgem in conjunction with Citizens Advice uses a quarterly survey to monitor domestic consumers’ perceptions about the quality of service in the energy market. Ofgem uses this information to support its monitoring and compliance activities.
The survey has been running since late 2018. This report discusses results for the Q4 2020 tracking wave. Fieldwork was carried out in November & December 2020.
The survey covers a range of topics including satisfaction with energy suppliers, satisfaction with some dimensions of customer service and smart meters, use of price comparison websites and recall of information provided by energy suppliers.
The survey is conducted by Accent Research on behalf of Ofgem and Citizens Advice. Each quarter we survey approximately 3000 household energy bill payers across Great Britain.
Please contact consumer.first@ofgem.gov.uk for further details.