Consultation on Revisions to Social Obligations Reporting

Publication date
22nd November 2018
Closing date
24th January 2019
Policy areas

We are consulting on the data we collect from suppliers in connection with their social obligations. We regularly collect Social Obligations Data, which includes data on debt levels and debt repayments, prepayment meters, disconnection rates and help for customers in vulnerable situations. The information is used to review suppliers’ performance in relation to specific social obligations, including areas where vulnerable customers may be affected. By monitoring these statistics, we can identify areas of suppliers’ policies and practices where improvements are needed. We have the authority to collect this data under SLC 32 of the electricity and gas supply licences.