Consultation on Fair Treatment Guidance

Consultation
  • Upcoming
  • Open
  • Closed (awaiting decision)
  • Closed (with decision)

Publication date

Closed date

Industry sector

Distribution Network

Decision

We are consulting on our proposed draft of the Fair Treatment Guidance for the Gas Distribution Networks (GDNs). This Guidance document is associated with Standard Special Condition (SSC) D21 (Treating Domestic Customers Fairly), our new principles-based licence, and is intended to help the GDN and their Representatives understand the Standards of Conduct under SSC D21.

We would like your views on our draft of the Fair Treatment Guidance. We welcome responses on any aspect of our proposed draft of the Fair Treatment Guidance and in particular your views on whether the it achieves its aims, and whether anything else should be included in the document.

This document is a working draft and the content is in line with our Final Determinations. We will ensure that all comments received will be appropriately reflected within the final version.

Respond name

Rebecca Pickett