Smart Secure Electricity Systems (SSES) Load Control Licence: consumer protection guidance
- Publication type:
- Guidance
- Publication date:
- Topic:
- Cybersecurity,
- Electricity supply,
- Electricity transmission
This guidance is intended to support licensees in understanding how to comply with consumer protection licence conditions, including conditions related to treating customers fairly, transparency, complaints handling and support for vulnerable consumers.
This guidance was consulted on through our Smart Secure Electricity Systems: Implementing the load control licensing regime consultation published on 10 December 2025.