Expectations for energy suppliers who are dealing with domestic and micro business consumers when undertaking charge recovery action

This letter reminds energy suppliers of the requirements placed on them by Standard Licence Condition (SLC) of supply 21BA, when engaging with domestic and micro business consumers and undertaking charge recovery action.

This letter covers the following:

1. Ofgem’s expectations of suppliers;
2. Examples of where the backbilling requirements have not been applied correctly;
3. Reminder that SLC 21BA sits alongside complementary licence conditions;
4. And, within the annex, an annotated version of SLC 21BA with explanations of the policy intent.