Consumer Vulnerability Strategy

Our Consumer Vulnerability Strategy explains how we define vulnerability and outlines our priorities to help protect gas and electricity consumers in vulnerable situations until 2025. We will focus on five themes including: 

  • Improving identification of vulnerability and smart use of data
  • Supporting those struggling with their bills
  • Driving significant improvements in customer service for vulnerable groups
  • Encouraging positive and inclusive innovation
  • Working with others to solve issues that cut across multiple sectors.

This strategy builds upon the already extensive work delivered under our 2013 Consumer Vulnerability Strategy.

For more information on our themes, see the pages below:

Publications and updates

  • Published: 31st Mar 2004
  • Reports and plans
  • 1 Associated documents
See the Social Action Plan - Annual Review March 2004.

  • Published: 5th Feb 2004
  • Open letters and correspondence
  • 1 Associated documents
See the Social Action Plan - Newsletter 10.

  • Published: 9th Oct 2003
  • Open letters and correspondence
  • 1 Associated documents
See the Social Action Plan Newsletter 9.

  • Published: 15th Jul 2003
  • Open letters and correspondence
  • 1 Associated documents
See our Social Action Plan Newsletter Issue 8.

  • Published: 31st Mar 2003
  • Reports and plans
  • 1 Associated documents
Social Action Plan - Annual Review 2003.

  • Published: 1st Feb 2003
  • Open letters and correspondence
  • 1 Associated documents
Social Action Plan Newsletter Issue 7.

  • Published: 28th Jun 2002
  • Open letters and correspondence
  • 1 Associated documents
See our Social Action Plan Newsletter Issue 5.

  • Published: 28th Mar 2002
  • Reports and plans
  • 1 Associated documents
See our Social Action Plan - Annual Review.

  • Published: 31st Jan 2002
  • Open letters and correspondence
  • 1 Associated documents
See our Social Action Plan Newsletter Issue 4.

  • Published: 17th Dec 2001
  • Open letters and correspondence
  • 1 Associated documents
See our Social Action Plan Newsletter.

Pages