Warm Home Discount (WHD) scheme

The Warm Home Discount (WHD) scheme has three different elements: the Core Group, Broader Group and Industry Initiatives. BEIS coordinates the Core Group, while we administer the Broader Group and Industry Initiatives.

Under the scheme, medium and larger energy suppliers support people who are living in fuel poverty or a fuel poverty risk group. Some smaller suppliers also voluntarily participate in part of the scheme.   

The Department for Business, Energy and Industrial Strategy (BEIS) is responsible for WHD policy and legislation. Ofgem’s role is to administer certain elements of the scheme.

Scheme overview

The WHD scheme has three different elements: the Core Group, Broader Group and Industry Initiatives. BEIS coordinates the Core Group, while we administer the Broader Group and Industry Initiatives.

Energy suppliers with over 250,000 domestic customers are required to participate in the Core Group and Broader Group elements of the scheme. These suppliers are called compulsory suppliers. From scheme year 9, energy suppliers with over 200,000 domestic customers are required to participate in the Core Group element of the scheme only. These suppliers are known as compulsory small suppliers. Voluntary suppliers also only take part in the Core Group.

Core Group: a £140 rebate for fuel-poor pensioners

The Core Group assists less well-off pensioners, through a direct rebate of £140 to their electricity or gas account. You are eligible for the rebate if you receive Pension Credit Guarantee Credit. The Department for Work and Pensions works with participating suppliers to identify those who receive Pension Credit among their customers.  Most eligible Core Group customers are identified in this way and automatically receive their rebate.

If you buy your energy from a participating supplier and believe you were eligible for a rebate which you have not received, contact your supplier.

Broader Group: a £140 rebate to fuel-poor customers

Obligated suppliers must provide rebates to a wider group of customers who are in or at risk of fuel poverty. They have some discretion to vary the eligibility criteria to address their specific customer base, however the support must be directed at those in or at risk of fuel poverty.

The mandatory criteria and guidelines are set out in the Warm Home Discount (WHD) guidance for suppliers.

Support under the Broader Group element of the scheme is generally delivered on a first come, first served basis, with customers of participating suppliers applying directly for support.  Most obligated suppliers open their applications over the summer and aim to pay out the rebates over the winter.

Industry Initiatives: indirect help to fuel-poor customers

The Industry Initiative element of the scheme allows suppliers to help fuel-poor customers through third parties. Depending on the obligated supplier’s programme and third party provider, it can include advice on energy saving, and help with reducing energy debts.

Not all obligated suppliers will have Industry Initiatives as they can meet their obligations under the WHD through Core and Broader Group rebates alone.

Further information

If you think that you might be eligible for support under the scheme, you can find information on how to apply for Warm Home Discount (WHD) at the .gov.uk website, or by contacting your energy supplier. This website also lists all participating suppliers. 

There are answers to some common questions on our FAQ pages.

You can read more about our administration of the scheme in our guidance: Warm Home Discount (WHD) guidance for suppliers. Direct any questions on how the Broader Group and Industry Initiative elements operate to Ofgem’s Operational Team at whd@ofgem.gov.uk.

Information for suppliers on the price caps that apply to Warm Home Discount customers on standard variable and default tariffs, can be found on our Energy price caps industry page.

Any questions on the scheme as a whole, and on the Core Group, should be directed to BEIS at warmhomediscount@beis.gov.uk.

Green Homes Grant
The Green Homes Grant (GHG) Voucher Scheme was a government grant in England to assist homeowners with energy-efficient and low-carbon heating home improvements. The scheme closed on 31 March 2021. Further information can be found on the Government website.

The GHG Local Authority Delivery (LAD) scheme allocates funding to local authorities to improve the energy efficiency of low-income and low energy performance homes. This is not administered by Ofgem, but measures under this scheme may interact with our existing schemes. LAD cannot blended with other government schemes, including WHD. However, you can receive both WHD Industry Initiative and GHG LAD funding providing they are each for different measures, for example boiler repairs and cavity wall insulation. Further information can be found on the Energy Saving Trust Energy Saving Trust website.

Supporting documents

WHD Guidance for suppliers v7.2

WHD Guidance for suppliers v6.1

BEIS Warm Home Discount consultation response

WHD Annual Report: Scheme Year 7 (2017/18)

Publications and updates

  • Published: 31st Mar 2021
  • Guidance
  • 3 Associated documents
Finalised Warm Home Discount Guidance for scheme Year 11.

  • Published: 2nd Mar 2021
  • Guidance
  • 1 Associated documents
See our Draft Warm Home Discount Guidance for scheme Year 11 for comment.

  • Published: 7th Dec 2018
  • Guidance
  • 0 Associated documents
Warm Home Discount (WHD) update for former Spark Energy and Extra Energy customers.

  • Published: 10th Aug 2018
  • Guidance
  • 2 Associated documents
Ofgem's Warm Home Discount (WHD) guidance for suppliers - Version 6.1

  • Published: 26th Jul 2018
  • News and blogs
  • 0 Associated documents
Ofgem is to hold a Warm Home Discount (WHD) Industry Initiative workshop in Birmingham on 13 August 2018.

  • Published: 18th Jun 2018
  • News and blogs
  • 0 Associated documents
The Department of Business, Energy and Industrial Strategy have published the response to their Warm Home Discount Scheme (WHD) 2018/19 consultation.

  • Published: 15th Feb 2018
  • Guidance
  • 0 Associated documents
Find answers to FAQs about the Warm Home Discount (WHD) scheme, including what is Warm Home Discount, scheme eligibility and on which suppliers take part.

  • Published: 17th Oct 2017
  • News and blogs
  • 0 Associated documents
Ofgem is to hold a Warm Home Discount (WHD) Industry Initiative workshop in Birmingham on 13 November 2017.

  • Published: 5th Jan 2017
  • News and blogs
  • 0 Associated documents
Ofgem E-Serve is to hold a Warm Home Discount (WHD) Industry Initiative workshop in Birmingham on 23 February 2017.

  • Published: 2nd Sep 2016
  • Guidance
  • 3 Associated documents
Ofgem E-Serve's Warm Home Discount (WHD) guidance for suppliers - Version 5.1.

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