Extending protections on prepayment meters installed under warrant to 2027
Decision
- Publication date
- Industry sector
- Supply and Retail Market
Related links
- Extending protections on prepayment meters installed under warrant: decision
- Consultation: Extending protections for domestic customers who may have prepayment meters installed under warrant (Electricity and Gas Supply Standard Licence Condition 28B)
- Ofgem caps prepayment meter warrant charges for indebted consumers
- Consumer Vulnerability Strategy
This letter sets out our decision to extend the duration of Standard Licence Conditions (SLC) 28.10 to 28.13 of the electricity and gas supply licences. This continues protections for consumers who may have a prepayment meter (PPM) installed under warrant (a court order allowing an energy supplier to enter a customer’s home even if the customer refuses). The extension comes into force today and will continue to have effect until 30 June 2027.