Household gas and electricity guide

Mae’r dudalen yma ar gael yn Gymraeg.

Choose from our gas and electricity guide for household consumers and find information and tips on your energy rights, managing your gas and electricity supply, saving money on your bills and how to get help if you need it.  

Independent, impartial advice on household gas and electricity from Ofgem

Understand your gas and electricity bills

Understand your energy meter

Complain about your energy bill or supplier

Switch energy supplier and shop for a better deal

Learn about the Ofgem customer database service

Save money on your gas and electricity bills

Who to contact if it’s difficult paying energy bills

Extra help from energy services

Connections and moving home

Key terms explained

Government green energy and social schemes

Looking for information on government green energy and social schemes? E-Serve administers these schemes on behalf of the government. Take a look at:

Log ins page for the scheme registers

Feed-in Tariff 

Domestic RHI

Non-Domestic RHI

Warm Home Discount

All government energy and social schemes

E-Serve and scheme administration