Policies and procedures
How we operate as an organisation as part of our legal duties.
Our policies and procedures set out our approach to regulation, our conduct as a non-ministerial government department and our commitments as an employer.
Policies
Consultation policy
How, why and when we consult, and our process for impact assessments, decisions and responses.
Diversity and inclusion strategy
How we make sure that we are a diverse and inclusive workplace and address diversity challenges in the energy sector.
View the diversity and inclusion strategy.
Privacy policy
Information on your data protection rights and how we collect and process personal data.
Procurement policy
How we buy goods and services, and the procedures and processes involved.
Unacceptable behaviour policy
What we consider to be unreasonable behaviour when contacting us and how we respond to it.
Read the unacceptable behaviour policy.
Procedures
Board rules of procedure
The rules our board must follow on how board meetings take place, who must be present, and what topics are discussed.
Read our board's rules of procedure.
Business appointment rules advice
The business appointment rules process, who it applies to, and our published data.
See our business appointment rules advice data.
Procurement and bidding for contracts
Details of the goods and services we buy and how we buy them.
Read about our procurement process.
Requests, complaints and whistleblowing
Complain about Ofgem
How to make a complaint about Ofgem and how we will handle it.
Freedom of Information (FOI) requests
How to make a Freedom of Information (FOI) request or how to contact us if you want a copy of any personal information we hold about you.
Submit a request for information.
Report wrongdoing at an energy company (whistleblowing)
How to raise a concern about wrongdoing, risk or malpractice in an energy company, who to contact, and what happens after you report wrongdoing.