Ofgem has published its annual report on how suppliers supported customers in vulnerable situations and managed debt and disconnection in 2015.
It shows that overall, the number of customers in debt is falling, but the average debt customers owe is increasing (1).
Most suppliers no longer disconnect any customers, and have adopted a variety of approaches to avoid disconnections. However, the report shows that in 2015 there has been an increase in the overall number of disconnections (2). We want all suppliers to get the message that disconnections have to be a last resort.
The number of pre-payment meters (PPMs) installed under warrant is not falling in line with the number of customers in debt (3). This leaves many customers on expensive tariffs and with fewer choices. Ofgem is taking action to cap warrant costs & bring down bills for all PPM customers.
Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.
For facts, figures and information about Ofgem’s work, see Energy facts and figures or visit the Ofgem Data Portal.
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For further press information contact:
Ruth Somerville 0207 901 7460