This is a thematic guide to help stakeholders navigate and understand the rules that set out what, when, and how suppliers must communicate with their customers.
The guide sets out relevant licence conditions, guidance and other related documents in one place. It’s relevant for suppliers of domestic and non-domestic customers.
This guide is intended as a helpful tool only, and does not modify or replace the conditions in the gas and electricity supply licences. Suppliers should continue to refer to the conditions outlined in the most recent versions of these documents.