We have appointed Octopus Energy to take on the approximately 2,500 customers of Effortless Energy Ltd (trading as Go Effortless Energy), which is ceasing to trade.
This appointment will take effect on Saturday 5 September 2020, following a competitive process Ofgem has run to get the best deal for customers.
This guide will answer some of your questions on what happens now.
Accounts in debt or credit
Payments through direct debit
Complaints and contacts
Octopus Energy will contact Effortless Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Octopus Energy customer contact team.
Phone: 0808 164 1088
Effortless Energy’s administrators
Joint liquidators are Phillip B Wood and Christopher Knott of BCR Insolvency Ltd, 570-572 Etruria Road, Newcastle, Staffordshire ST5 0SU, email email@example.com, phone: 01782 713700.
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.
- Citizens Advice consumer helpline (opens another website)
- Telephone: 0808 223 1133 - Monday to Friday, 9am to 5pm
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.