ECO privacy notice


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This privacy notice tells you what to expect when we collect your personal information under the Energy Company Obligation (ECO). This privacy notice also sets out your rights as a data subject.

It applies to information we collect about:

  • householders/occupiers who have an energy efficiency measure installed under the ECO scheme into their premises
  • people who contact Ofgem with a query or right of access request regarding ECO
  • people who sign up to receive the ECO newsletter


This privacy notice only covers the processing of information relating to ECO. It covers the processing of information relating to ECO measures installed under the current ECO scheme (ECO4) and ECO Flex as well as the previous ECO schemes (ECO1, ECO2, ECO2t and ECO3).

To find out more information on how Ofgem processes personal data, refer to the Ofgem Privacy Policy.


The Controller for the processing of any personal information as outlined in this privacy notice is the Gas and Electricity Markets Authority, (GEMA). For ease of reference, this privacy notice refers to the administrative office of GEMA, "Ofgem" throughout.