Compliance Bulletin June 2021
Reports, plans and updates
- Publication date
- Industry sector
- Supply and Retail Market
The Retail Compliance Bulletin is a series of short reports covering Ofgem’s retail compliance work and engagement with industry. Each report will focus on a key theme emerging from our work over the preceding months and identify compliance issues likely to be of relevance to the rest of the market. We will use these bulletins to highlight our expectations for suppliers. The aim is to help retail energy suppliers learn from our work, better understand their obligations, and prepare effectively for regulatory changes.
This issue will focus on payments and processes, specifically credit refunds and discretionary credit.
Future issues will be published bi-monthly and look at other areas of concern, including customer service, affordability, price protection, switching, price cap compliance and more. For more information about our approach to compliance work, see the Retail Compliance page of the Ofgem website.
Note: This page was edited on 11/06/2021 with a clarification that the PPM key issue only affected Talexus keys originally issued by npower.