We have appointed British Gas to take on the 18,000 customers of Breeze Energy, which is ceasing to trade. British Gas is the trading name for British Gas Trading Limited.
This appointment will take effect on Sunday 22 December 2019, following a competitive process Ofgem has run to get the best deal for customers.
This guide will answer some of your questions on what happens now.
Your supply
Breeze Energy customers will be transferred to a new contract with British Gas from Sunday 22 December 2019. British Gas will then contact all customers to explain what happens next.
If you haven't heard from them within a few days, please get in contact using the details below.
Breeze Energy customers with questions can contact British Gas on: 0333 202 9753 (Monday to Friday) or visit https://www.britishgas.co.uk/ to submit a meter reading or to contact British Gas via their webchat option.
Your contract
They have put you on a deemed tariff rate and will now contact all ex-Breeze Energy customers to let them know personalised tariff information.
You can shop around or ask them to put you on a different tariff. You won’t be charged any exit fees.
Our advice is not to switch immediately, but wait until British Gas has been in touch with you. They will contact you with personalised information about your tariff.
Your account will be fully set up with them in the coming weeks. British Gas will contact you at this point to confirm once this has happened.
If customers wish to change their tariff or switch supplier, they should ask to be switched to another British Gas tariff, or shop around. You won’t be charged any exit fees. Waiting for them to contact you will be the smoothest way to have any credit balances you had with Breeze Energy honoured by British Gas.
British Gas will honour customers’ credit balances for both current and past customers of Breeze Energy who are owed money.
British Gas will review details of any debt or credit on your account. Wait for them to contact you with relevant instructions. They will also be able to answer any questions you may have on debt or credit on your account. The review process may take several weeks as British Gas needs to receive and review records from Breeze Energy. When calculating your credit balance, they will deduct any unbilled charges for your supply by Breeze Energy. These are calculated by Breeze Energy’s administrators.
If you have switched and owed Breeze Energy money, including if you were paying this money back, the administrators or British Gas will be in contact with you to discuss repayment arrangements.
Payments through direct debit
You don’t need to cancel your direct debit, but can if you wish to. British Gas will be in touch with you about whether your existing direct debit will remain in place, or whether they will set up a new direct debit .
You don't need to worry if you’ve already cancelled your direct debit. British Gas will be in touch with you to set up a new customer account and direct debit. They will also be able to tell you what will happen with any credit balance you may have with Breeze Energy.”
Smart meter customers
For Breeze Energy customers with smart meters, these should continue to operate as normal at this time, and British Gas will contact customers if there is a need to make any changes to the functionality of any of these meters.
Complaints and contacts
British Gas is not required to take on any unresolved complaints relating to Breeze Energy.
However, if you believe your complaint is still ongoing, once British Gas contact you, please discuss with them how the issue can be resolved.
If your complaint was open with the Ombudsman, they will be in contact with you in due course to discuss next steps.
Enquiries
British Gas will contact Breeze Energy customers with more information about their contract, tariff and any credit owed to you.
Breeze Energy customers with questions should contact British Gas: call: 0333 202 9753 (Monday to Friday) or visit https://www.britishgas.co.uk/. Customers can contact British Gas via their webchat option, if they need to make contact over the weekend.
Breeze Energy’s administrators
Steven Ross and Allan Kelly of RSM Restructuring Advisory LLP, 1 St James’ Gate, Newcastle upon Tyne, NE1 4AD were appointed Joint Administrators of Breeze Energy Supply Limited on 3 January 2020.
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.
