Smart prepayment proposals

Smart meters can positively transform the experience of prepayment consumers. Customer service can be significantly improved, consumers can enjoy far greater convenience, and the cost of prepayment relative to other payment methods can be reduced.

Smart prepayment was identified as a key focus area for Ofgem’s Consumer Empowerment and Protection project. We are now consulting on measures that we think will help achieve the right consumer outcomes for smart prepayment.