We are requesting that all domestic gas and electricity suppliers, including the SMICoP Governance Board, review the features of SMICoP. We consider that improved transparency through the publication of customer survey results will further the objectives of SMICoP.
The review will inform the content of a subsequent Direction that will define the modifications required to the SMICoP, and we expect that it will be for the SMICoP Governance Board to implement publication of the customer survey results.
Subject to the findings of the review, we expect customer survey results to be published from early 2020, which would allow sufficient time to implement the appropriate processes, and for any current data quality issues to be resolved.
The status of this consultation has been changed to “Closed (with decision)” as the consultation period has passed. For more information, please see our consultation policy.