Redress Schemes: approval of ADR body

Publication date
23rd September 2015
Information types
Policy areas

Under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, if an energy company fails to resolve a complaint through their own customer service efforts they will be required to advise the consumer of an alternative dispute resolution (ADR) body.

As the Competent Authority we are responsible for certifying ADR entities in the energy sector.  Today we have appointed Ombudsman Services as an ADR entity for the energy sector.