Ofgem protects Usio Energy customers' supplies and credit balances

Publication date
15th October 2018
Information types
Policy areas

Usio Energy, an energy supplier with around 7,000 domestic customers, has ceased trading.

The energy supply of Usio Energy customers will continue as normal, and their outstanding credit balances protected under Ofgem’s safety net.

Ofgem will choose a new supplier to take on Usio Energy’s customers. This supplier will contact these customers individually when this process is complete.

Our advice to Usio Energy customers in the meantime is:

  • Don’t switch supplier.
  • Do sit tight, take a meter reading and wait until your new supplier contacts you.

This will make the process of handing Usio Energy’s customers over to a new supplier, and paying back their outstanding credit balances, as hassle free for these customers as possible.

Mary Starks, Ofgem’s executive director for consumers and markets, said:

“If you are a Usio Energy customer there is no need to worry as we will make sure your energy supplies are secure and your credit balance is protected.

“Ofgem is working to choose a new supplier as quickly as possible for you. Whilst we’re doing this our advice is to ‘sit tight’ and don’t switch. Your energy supply will not be affected and will continue as normal – the thing that will change is that your energy will come from a new supplier.”

Updates are available from our website www.ofgem.gov.uk or through our twitter feed @ofgem.

Customers who have questions should visit the FAQs on our website at Ofgem Safety Net. Or if they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Alternatively, get in touch through Ofgem’s facebook or twitter feed @ofgem.

Notes to editors

  •  Usio Energy’s customers should take meter readings today and wait until their new supplier contacts them and tells them what to do about any credit balances. Once they’ve been contacted, customers should ask to be put on the cheapest deal or shop around for a cheaper supplier. They won’t be charged exit fees for switching away from their new supplier.
  •  More advice and support for customers can be found on the Ofgem Safety Net.

Further information

For media, contact:

Michelle Amos: 0207 901 1881

Media out of hours mobile: 07766 511470 (media calls only)

About Ofgem

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