Ofgem Consumer First Panel. Year 7, Wave 3. Reporting on the expectations of Price Comparison Tools (PCTs) June 2016
Reports, plans and updates
The aims of these Consumer First Panel events were to explore the following:
- What do consumers expect from PCTs?
- Which principles do they think should underlie the Confidence Code?
- Do consumers understand the current principles?
- Is anything missing from the current list of principles?
- What are the most important principles?
- What, if anything, would provide reassurance for consumers in the absence of the Whole of Market (WoM) requirement?
- How much value do consumers place on the auditing of PCTs?
- How important is transparency in relation to special deals with suppliers?
- How much effort would consumers be prepared to put in to check whether the tariff is the best available to them or personalise the tariffs and deals offered to them?
The research was intended to capture a wide consumer perspective, from both those who had and had not used PCTs.