- Publication date
- 31st May 2019
- Information types
- Policy areas
At the start of May 2019 Ofgem announced its strategic review of the microbusiness energy market, to better understand and address the issues faced by microbusinesses. As part of this, various evidence gathering activities will be carried out which will feed into the action plan we intend to publish in Winter 2019.
One of these activities has been a synthesis of existing evidence on the microbusiness energy market, presented here in slide pack form. It allowed us to better understand the current evidence base, and the experiences of microbusinesses, at the various stages of the customer journey model developed for the review-from realising that there are better deals and services available in the market all the way to leaving their existing provider.