Licence guide: Standards of Conduct

Guidance

Publication date

Industry sector

Supply and Retail Market

We’ve produced this guide to help suppliers and other stakeholders better understand Standard Licence Conditions 0 and 0A, the domestic and non-domestic Standards of Conduct respectively.

This guide is intended as a helpful tool only, and does not modify or replace the conditions in the gas and electricity supply licences. Suppliers should continue to refer to the conditions outlined in the most recent versions of these documents.