Licence guide: Standards of Conduct

Publication date
22nd February 2019
Information types
Policy areas

We’ve produced this guide to help suppliers and other stakeholders better understand Standard Licence Conditions 0 and 0A, the domestic and non-domestic Standards of Conduct respectively.

This guide is intended as a helpful tool only, and does not modify or replace the conditions in the gas and electricity supply licences. Suppliers should continue to refer to the conditions outlined in the most recent versions of these documents.