Investigation into First Utility’s compliance with SLC 27 with respect to disconnections and customers in payment difficulty – Provisional Order

Dec 2010
Decision Proposed:
Dec 2010
Apr 2011

Ofgem investigated First Utility in relation to concerns that it was not complying with Standard Licence Condition 27 of its gas and electricity supply licenses.

A provisional order was made against First Utility Limited on 22 December 2010 requiring the company to comply with SLC 27 with respect to its treatment of customers in payment difficulty.

Further details can be found in the Provisional Order document.

Following a review of evidence obtained from First Utility, Ofgem was satisfied that the company had met the terms of the provisional order within the required deadlines.

Ofgem issued a notice of non-confirmation on 28 April 2011.