Consumer Vulnerability Strategy

Publication date: 4th July 2013
Information types: Decisions
Policy areas: Domestic consumers
Electricity - retail markets
Gas - retail markets

Ofgem has created a new Consumer Vulnerability Strategy to guide our work on identifying and tackling consumer vulnerability in the energy market and to guide our expectations of the energy companies.

Main document

Consumer Vulnerability Strategy

Subsidiary documents

Consumer Vulnerability Strategy supplementary appendices
Vulnerable Consumers and the Priority Services Register - A report prepared for Ofgem by BritainThinks
Research into the Priority Services Register and non financial support for vulnerable energy consumers by Ipsos MORI
Ofgem Consumer First Panel – Research to inform Ofgem's review of the Priority Services Register
Appendix to the Consumer First Panel Report on the Priority Services Register
Beyond average consumption - Research
Beyond average consumption - Research summary
Age UK response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
British Gas response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Carillion Energy Services response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Citizens Advice response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Consumer Focus response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Scottish Power response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Ecotricity response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
EDF response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Energy UK January 2013 response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Energy UK December 2012 response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Electricity North West Limited's response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Money Advice Trust response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
National Energy Action (NEA) response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
National Grid response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Northern Powergrid response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
npower response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
SFHA response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Scottish Fuel Poverty Forum response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Scottish Power Energy Networks response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
SSE response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
StepChange Debt Charity response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Toynbee Transact response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Trading Standards Institute response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
UK Power Networks response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Western Power Distribution response to Ofgem’s proposals for a new Consumer Vulnerability Strategy
Minutes of November 2012 workshop on Ofgem's proposed perspective on vulnerability