Ofgem appoints Total Gas and Power to take on customers of Rutherford Energy Supply Limited

Press release

Publication date


Industry sector

Supply and Retail Market

Ofgem has appointed Total Gas and Power to take on supplying Rutherford Energy Supply Limited’s (trading as Uttily Energy) 280 business customers. This follows an appointment process run by Ofgem to get the best deal possible for customers.

For existing customers, energy supplies will continue as normal as they switch over to Total Gas and Power on Saturday 19 October.

Total Gas and Power will honour any money owed to customers with open accounts with Rutherford, up to a total of £100,000.

Customers of Rutherford Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.

Philippa Pickford, Ofgem’s director of future retail markets, said: 

“I am pleased to announce we have appointed Total Gas and Power for the customers of Rutherford Energy and their energy supply will continue as normal.

“Total Gas and Power will honour any money owed to customers with open accounts with Rutherford, up to a total of £100,000.

 “Total Gas and Power will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”

The parent company, Uttily Plc, will also cease to trade. Uttily plc does not directly supply energy to customers, but it has commercial arrangements in place with a number of partner suppliers where around 360 customers are supplied under the Uttily plc brand.

Most Uttily plc customers will continue to be supplied by the relevant partner supplier, therefore, Ofgem will not appoint a new supplier for these customers.

Rutherford Energy customers with questions should visit Total Gas and Power’s website: www.totalgp.com email: customer.direct@totalgp.com or call: 0113 232 1027

More information for Rutherford Energy customers can be found on the Ofgem website.

Notes to editors

  • Rutherford Energy customers will be supplied by Total Gas and Power as of Saturday 19 October 2019. Accounts will be fully set up over the coming weeks.
  • Total Gas and Power will be in touch with customers in the coming days. Any questions customers have should be directed to: email: customer.direct@totalgp.com or call: 0113 232 1027
  • Current and former customers who owe money, or are in debit to Rutherford Energy should wait to hear from Total Gas and Power or Rutherford Energy’s administrators.
  • Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 03454 04 05 06 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem


Further information

For media, contact:

Michelle Amos: 020 7901 1881

Media out of hours mobile: 07766 511470 (media calls only)

General enquiries (non-media)

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Business gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 03454 040506.

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages.If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295.

For all other non-media related enquiries, please visit our Contact us page.

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