News & Blog

Latest news & press releases

  • Published: 7th Feb 2017
  • Press releases
  • Domestic consumers, Electricity - retail markets, Gas - retail markets
  • 0 Associated documents

Ofgem sets prepayment price cap to protect over four million households least able to benefit from competition

Ofgem has today announced the levels of the prepayment price cap which come into effect this April.

  • Published: 30th Jan 2017
  • Press releases
  • Business consumers, Corporate information, Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets
  • 0 Associated documents

Suppliers have to do more to help all their customers get a better deal

Ofgem is requiring suppliers to take part in trials to find out the best ways of helping disengaged customers get a better deal.

  • Published: 24th Jan 2017
  • Press releases
  • Business consumers, Domestic consumers, Electricity - retail markets, Gas - retail markets, Licences, codes and standards
  • 0 Associated documents

British Gas Business to pay £9.5 million for customer service failings

British Gas Business is to pay £9.5 million, following failings in its registrations, complaints handling and billing processes for business customers.

  • Published: 19th Jan 2017
  • Press releases
  • Electricity - retail markets, Electricity - wholesale markets, Gas - retail markets, Gas - wholesale markets
  • 0 Associated documents

Ofgem launches new Supplier Cost Index

Ofgem has today published its new Supplier Cost Index (SCI) which tracks ongoing trends in the main elements of costs that energy suppliers face.

  • Published: 12th Jan 2017
  • Press releases
  • Electricity - distribution, Electricity - retail markets, Electricity - transmission, Electricity - wholesale markets, Licences, codes and standards
  • 0 Associated documents

Greater separation for National Grid’s system operator role

Ofgem and the Government have announced plans for a legally separate electricity system operator to be established within National Grid.

  • Published: 21st Dec 2016
  • Press releases
  • Domestic consumers, Electricity - retail markets, Gas - retail markets
  • 0 Associated documents

Energy industry makes progress in returning money after domestic customers change suppliers

Large suppliers have returned almost £670 million owed to customers who closed their accounts since the start of 2014 when Ofgem called on the industry to take action. 

  • Published: 19th Dec 2016
  • Press releases
  • Business consumers, Corporate information, Domestic consumers, Enforcement, Licences, codes and standards
  • 0 Associated documents

Ofgem to ensure consumers are protected in a rapidly changing energy market

Ofgem has today published its Forward Work Programme consultation, which sets out its plans to make the energy market work better for consumers over the next financial year.

  • Published: 14th Dec 2016
  • Press releases
  • Business consumers, Domestic consumers, Electricity - retail markets, Gas - retail markets
  • 0 Associated documents

Ofgem publishes new information on standard variable tariffs

Ofgem has today published new data comparing how much customers on standard variable tariffs with each supplier could save by switching to a cheaper deal.

  • Published: 9th Dec 2016
  • Press releases
  • Enforcement, Licences, codes and standards
  • 0 Associated documents

OVO Energy pays £54,000 after agents missed appointments

OVO Energy is paying £58,000 to charity (this includes £54,000 agreed redress and £4,000 extra funding to charity) after its agents missed appointments with customers, or turned up late, and then failed to compensate them as required by Ofgem.

  • Published: 8th Dec 2016
  • Press releases
  • Business consumers, Domestic consumers, Electricity - distribution, Electricity - offshore transmission, Electricity - retail markets, Electricity - transmission, Electricity - wholesale markets, Gas - distribution, Gas - retail markets, Gas - transmission, Gas - wholesale markets
  • 0 Associated documents

Ofgem launches Innovation Link

Ofgem has launched a dedicated service to support businesses looking to offer innovative products and services to the energy sector.

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