News & Blog

Latest news & press releases

  • Published: 18th Jun 2018
  • Press releases
  • Corporate information, Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets, Licences, codes and standards
  • 0 Associated documents

Ofgem warns suppliers over forcible prepayment meter installations

Suppliers must only install prepayment meters by force to recover debt as a last resort, as research shows some suppliers are using such tactics too often.

  • Published: 15th Jun 2018
  • Press releases
  • Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets
  • 0 Associated documents

EDF Energy pays £350,000 after missing smart meter targets

EDF Energy is to pay out £350,000 after the supplier missed its target to install smart meters for its customers last year (2017).

  • Published: 12th Jun 2018
  • Press releases
  • Business consumers, Corporate information, Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets, Licences, codes and standards
  • 0 Associated documents

Consumers to receive automatic compensation for switching problems

Suppliers will be required to automatically compensate customers if their switch goes wrong, under Ofgem proposals announced today.

  • Published: 11th Jun 2018
  • Press releases
  • Business consumers, Corporate information, Licences, codes and standards
  • 0 Associated documents

Ofgem reviews supplier licensing regime

Ofgem has today outlined the scope of its review of its approach to licensing energy suppliers.

  • Published: 7th Jun 2018
  • Press releases
  • Business consumers, Corporate information, Domestic consumers, Electricity - retail markets, Electricity - wholesale markets, Enforcement, Gas - wholesale markets
  • 0 Associated documents

Ofgem appoints Mary Starks as executive director of the Consumers and Markets directorate

Mary will oversee Ofgem's work to protect consumers in the retail and wholesale energy markets, including a price cap for those on poor value defaults deals.

  • Published: 7th Jun 2018
  • Press releases
  • Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets
  • 0 Associated documents

SSE to pay £1 million after issuing inaccurate and misleading annual statements to pre-payment meter customers between 2014/15

SSE has agreed to pay £1 million to Ofgem’s consumer redress fund after providing some PPM customers with inaccurate and misleading information.

  • Published: 1st Jun 2018
  • Press releases
  • Electricity - retail markets, Enforcement, Gas - retail markets
  • 0 Associated documents

Ofgem investigates how Utility Warehouse manages customers in debt

Ofgem launches investigation into how Utility Warehouse manages customers in debt.

  • Published: 31st May 2018
  • Press releases
  • Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets, Gas - wholesale markets
  • 0 Associated documents

Ofgem issues statement of objections under the Competition Act to Economy Energy, E, and Dyball Associates

Ofgem has issued a statement of objections, under the Competition Act 1998, to two energy suppliers and a consultancy firm.

  • Published: 25th May 2018
  • Press releases
  • Electricity - retail markets
  • 0 Associated documents

Ofgem default tariff cap policy consultation

Ofgem is today publishing a policy consultation on proposals for how we may design and implement the default tariff cap.

  • Published: 22nd May 2018
  • Press releases
  • Electricity - transmission, Enforcement
  • 0 Associated documents

Ofgem investigates National Grid Electricity Transmission’s demand forecasting

Ofgem has launched an investigation into National Grid Electricity Transmission’s (NGET) demand forecasting for the UK electricity market.

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