News & Blog

Latest news & press releases

  • Published: 14th Jun 2019
  • Press releases
  • Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets
  • 0 Associated documents

Shell Energy Retail pays £390,000 after overcharging some default tariff cap customers

Shell Energy Retail is to refund and compensate around 12,000 customer accounts it overcharged on its default tariffs when the price cap was introduced.

  • Published: 13th Jun 2019
  • Press releases
  • Domestic consumers, Electricity - retail markets, Gas - retail markets
  • 0 Associated documents

Ofgem sets out five point plan to help vulnerable consumers

New strategy sets outcomes Ofgem expects industry to achieve, so vulnerable consumers are not left behind by the pace of change in the energy industry.

  • Published: 30th May 2019
  • News and blogs
  • Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets
  • 0 Associated documents

Ofgem finds E Gas and Electricity, Economy Energy and Dyball Associates in breach of competition law

E (Gas and Electricity) Limited and Economy Energy, and Dyball Associates, an energy software and consultancy service, have been found to have infringed Chapter I of the Competition Act 1998.

  • Published: 24th May 2019
  • Press releases
  • Business consumers, Domestic consumers, Electricity - distribution, Electricity - transmission, Gas - distribution, Gas - transmission
  • 0 Associated documents

Ofgem confirms network price control methodology so consumers can benefit from cheaper, smarter and more sustainable energy network

The new price controls, known as RIIO-2, will deliver a smarter and more sustainable energy network that will come at a lower cost to consumers.

  • Published: 22nd May 2019
  • Press releases
  • Business consumers, Domestic consumers, Enforcement, Gas - distribution, Licences, codes and standards
  • 0 Associated documents

Cadent pays £24 million for past failures and establishes a £20 million community fund

Cadent acknowledges its responsibility to its customers and is committed to implementing an improvement plan to address three serious failings after intervention from Ofgem.

  • Published: 10th May 2019
  • Press releases
  • Enforcement, Environmental programmes, FIT
  • 0 Associated documents

Ofgem orders Solarplicity to pay Feed-in Tariff generators

Solarplicity has been issued with a provisional order by Ofgem to pay outstanding money owed to Feed-in Tariff (FIT) generators.

  • Published: 3rd May 2019
  • Press releases
  • Business consumers, Electricity - retail markets, Gas - retail markets
  • 0 Associated documents

Ofgem announces strategic review of microbusiness energy market

Ofgem has announced its strategic review of the microbusiness energy market to better understand and address the issues faced by microbusinesses.

  • Published: 2nd May 2019
  • Press releases
  • Electricity - wholesale markets, Gas - wholesale markets
  • 0 Associated documents

Ofgem consults on EPEX’s commitments following Competition Act investigation

Ofgem is consulting on commitments offered by EPEX and its parent EEX after an investigation was opened into the power exchange company under the Competition Act.

  • Published: 30th Apr 2019
  • Press releases
  • Business consumers, Domestic consumers, Electricity - retail markets, Gas - retail markets, Licences, codes and standards
  • 0 Associated documents

Customers entitled to automatic compensation for switching problems from 1 May

Customers will automatically receive compensation if they are not returned to the correct supplier when they are mistakenly switched or if suppliers are late in refunding the credit balances of customers who have switched away.

  • Published: 11th Apr 2019
  • Press releases
  • Business consumers, Domestic consumers, Electricity - retail markets, Gas - retail markets
  • 0 Associated documents

Ofgem introduces new tougher entry tests for energy suppliers

Companies applying for a licence to supply energy will have to undergo more stringent tests from June in order to help drive up standards for customers and reduce the risk of supplier failure.

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