News & Blog

18th June 2018

Ofgem warns suppliers over forcible prepayment meter installations

12th June 2018

Consumers to receive automatic compensation for switching problems

30th April 2018

Ofgem welcomes Western Power Distribution’s contribution to consumers

26th April 2018

Ofgem grants Diamond Transmission Partners BBE Limited licence to own Burbo Bank Extension wind farm

27th March 2018

Ofgem orders Iresa to resolve customer service issues

7th March 2018

Ofgem proposes new regulatory framework for network companies

Latest news & press releases

Published: 18th Jun 2018
Press releases
Corporate information, Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets, Licences, codes and standards
0 Associated documents

Ofgem warns suppliers over forcible prepayment meter installations

Suppliers must only install prepayment meters by force to recover debt as a last resort, as research shows some suppliers are using such tactics too often.

Published: 15th Jun 2018
Press releases
Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets
0 Associated documents

EDF Energy pays £350,000 after missing smart meter targets

EDF Energy is to pay out £350,000 after the supplier missed its target to install smart meters for its customers last year (2017).

Published: 12th Jun 2018
Press releases
Business consumers, Corporate information, Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets, Licences, codes and standards
0 Associated documents

Consumers to receive automatic compensation for switching problems

Suppliers will be required to automatically compensate customers if their switch goes wrong, under Ofgem proposals announced today.

Published: 11th Jun 2018
Press releases
Business consumers, Corporate information, Licences, codes and standards
0 Associated documents

Ofgem reviews supplier licensing regime

Ofgem has today outlined the scope of its review of its approach to licensing energy suppliers.

Published: 7th Jun 2018
Press releases
Business consumers, Corporate information, Domestic consumers, Electricity - retail markets, Electricity - wholesale markets, Enforcement, Gas - wholesale markets
0 Associated documents

Ofgem appoints Mary Starks as executive director of the Consumers and Markets directorate

Mary will oversee Ofgem's work to protect consumers in the retail and wholesale energy markets, including a price cap for those on poor value defaults deals.

Published: 7th Jun 2018
Press releases
Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets
0 Associated documents

SSE to pay £1 million after issuing inaccurate and misleading annual statements to pre-payment meter customers between 2014/15

SSE has agreed to pay £1 million to Ofgem’s consumer redress fund after providing some PPM customers with inaccurate and misleading information.

Published: 1st Jun 2018
Press releases
Electricity - retail markets, Enforcement, Gas - retail markets
0 Associated documents

Ofgem investigates how Utility Warehouse manages customers in debt

Ofgem launches investigation into how Utility Warehouse manages customers in debt.

Published: 31st May 2018
Press releases
Domestic consumers, Electricity - retail markets, Enforcement, Gas - retail markets, Gas - wholesale markets
0 Associated documents