Ongoing obligations: your responsibilities

The following is a list of the general ongoing obligations that apply to you if you are approved to the scheme:

  1.  If you have a biomass boiler or stove, you must provide evidence confirming which type of fuel you purchased and used if requested. In order to evidence the type of fuel that you have purchased for your installation, we strongly recommend that you retain your fuel receipts or statements from your supplier for your entire membership on the scheme. As part of our audit programme we may ask you to produce your fuel receipts or a statement from your supplier in order to check that the installation is using an acceptable fuel type.
  2. You must not make use of public grant funding for the installation after accreditation. If you receive grant funding for the heating system after accreditation, you will be required to declare this to Ofgem within 28 days.
  3. You must ensure that your heating system continues to meet the eligibility criteria. You should make sure that your heating system continues to be eligible according to the criteria against which it was originally assessed. If your heating system ceases to meet any of the eligibility criteria you should ensure that you inform Ofgem so that we can decide whether your eligibility under the scheme should be re-assessed. Failure to notify Ofgem regarding changes to eligibility could result in the revocation of your accreditation or the withdrawal of all or part of your payments.
  4. You must comply with any conditions attached to your accreditation. If any conditions are attached to your accreditation (for example, if you were asked provide us with monthly, rather than quarterly, meter readings) you must ensure that you adhere to them, and provide information if it is required. You will be informed if there are any conditions at the point of accreditation. If you do not comply with these conditions, your payments could be suspended or alternative enforcement action taken.
  5. The heating system must be kept in good working order. If, as the result of a site visit, the heating system is found to be in a state of disrepair, or is not working properly, Ofgem may take enforcement action. It is expected that heating systems should be maintained in line with the manufacturer’s instructions. If your heating system stops working such that it is unable to generate heat, you must contact Ofgem within 28 days of discovering this.
  6. If you do not own the property in which the heating system is installed, you must give notice to the owner of the property if the ownership of the installation might change or has changed. If you do not own the property in which the heating system is installed, you should ensure that you notify the owner of any changes which may affect them, in particular where ownership of (and therefore responsibility for) the heating system changes.
  7. If you are overpaid, you must repay the excess payment. If you have been overpaid, you must notify us. You could be overpaid in a few different ways: if you were paid more than you were entitled to under the scheme regulations; if you were paid when you were not complying with an ongoing obligation, or following a non-compliance; and, if you received payments for a heating system which was accredited on the basis of materially incorrect information. If one of these situations applies, we may either require you to pay back the specified sum of money, or, the amount overpaid will be deducted from future RHI payments. We will contact you in writing to inform you regarding which type of repayment is required.
  8. You must not move an accredited heating system to a new location. If the heating system is moved to a new address, it will no longer be eligible and payments will be stopped. If you need to move your heating system within your property, please contact us to discuss your next steps.
  9. You must comply with any administrative requirements set out by Ofgem. This covers any requirements necessary to establish your ongoing eligibility, for example, if we require further information to evidence that you are meeting your ongoing obligations.
  10. If you are informed of a site visit, you must allow Ofgem or Ofgem’s representative access to the property and co-operate (within reason) with the person assessing the property. If a site visit is required, you must permit entry to Ofgem, Ofgem’s representative or the Department of Business, Energy & Industrial Strategy (BEIS), formerly known as the Department for Energy & Climate Change (DECC), and allow them to collect all data necessary to satisfy the purpose of the site visit. In most cases you will be contacted in advance of a site visit to arrange the visit for an appropriate time, and we expect the co-operation of the participant in order to accommodate the audit. In rare instances, notice may not be given. In these instances, you should co-operate with the audit as far as you are able.
  11. You must comply with any requirements necessary for scheme review and evaluation. Periodically, BEIS will conduct an evaluation of the Domestic RHI scheme, which may require you to provide information, or require them to keep records. This could include questionnaires regarding your heating system, or, if you are metered, require you to provide information regarding your metering arrangements. BEIS will also select sites and install metering for the purpose of scheme evaluation. You will be required to respond and comply to such requests if you are notified, failure to do so would be a non-compliance which could lead to sanctions.
  12. If you do not live in the property, you must obtain consent from the occupants in the event of a site visit. If you do not live in the property in which the heating system is installed, you must obtain permission for us to carry out a site visit if it is deemed necessary. If we are not able to access the property in order to conduct a site visit, payments might be suspended.
  13. You must not seek accreditation under the Non-Domestic RHI scheme for the same renewable heating system or for different heating systems at the same domestic property.