Investigations

We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.

Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.

Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.

Please note: An open investigation does not mean a company has breached licence conditions or other obligations.

Filter investigations

42Items match your criteria
  • Opened:
    Jan 2020
    The Authority has lifted the sales ban on Entice Energy Supply Limited as it is now a DCC User.
    Company:
    Entice Energy Supply Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    The Authority has lifted the sales ban on Enstroga Ltd as it is now a DCC User.
    Company:
    Enstroga Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2019
    Closed:
    Jan 2020
    Breeze Energy Supply Ltd ceased trading on 18 December 2019 and its supply licences were revoked on 22 December 2019, ending the provisional order of 31 October 2019.
    Company:
    Breeze Energy Supply Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2019
    Closed:
    Nov 2019
    On 21 November 2019, the Authority decided to revoke the Provisional Order issued to Nabuh Energy Ltd on 31 October 2019.
    Company:
    Nabuh Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2019
    Closed:
    Oct 2019
    On 29 October 2019 the Authority made a decision not to issue a Final Order to TOTO Energy Ltd regarding its Renewables Obligations for 2018-19.
    Company:
    TOTO Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2019
    Closed:
    Oct 2019
    On 29 October 2019 the Authority made a decision not to issue a Final Order to Delta Gas and Power Ltd regarding its Renewables Obligations for 2018-19.
    Company:
    Delta Gas and Power Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2019
    Closed:
    Oct 2019
    On 29 October 2019 the Authority made a decision not to issue a Final Order to Robin Hood Energy Ltd regarding its Renewables Obligations for 2018-19.
    Company:
    Robin Hood Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Feb 2019
    Closed:
    Sep 2019
    On 14 September 2019 the Authority revoked URE Energy’s Electricity Supply Licence for non-compliance with a Final Order.
    Company:
    URE
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    May 2019
    Closed:
    Aug 2019
    On 17 August 2019 the Authority revoked Solarplicity Supply Limited’s licences to supply gas and electricity. As a result, this provisional order is no longer in effect.
    Company:
    Solarplicity
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Aug 2019
    Ofgem publishes its report on the 9 August 2019 power outage.
    Companies:
    Electricity North West Limited, National Grid Electricity Systems Operator (ESO), National Grid Electricity Transmission (NGET), Northern Powergrid, Orsted, RWE Generation UK, Scottish and Southern Energy, SP Energy Networks, UK Power Networks, Western Power Distribution
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Failure to meet obligations, Network connections

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